Services and Contacts
Services
Apply for a Toilet Rebate
Manatee County offers rebates of up to $100 per toilet (max 2) for replacing older, high-flow toilets (3.5 gpf or higher) with high-efficiency models (1.28 gpf or less) to conserve water. Eligibility requires verification, and the old toilet must be retained until approval.
Apply for an Outdoor Water Conservation Rebate
Manatee County offers outdoor water conservation rebates to help property owners reduce water usage and save money.
Contact Utilities
How to contact Utilities
Dispose of Yard Waste
Yard waste, including tree branches, leaves, and grass clippings, is collected every Wednesday between 6:00 a.m. and 6:00 p.m. in Manatee County, with proper preparation by bundling, or using 32-gallon cans.
Open A New Residential Utilities Account
Signing up for opening a new residential Utilities account.
Pick up of Recycling Materials
Manatee County uses single-stream recycling, allowing all clean recyclable paper, cardboard, cans, glass, and plastics to be placed together in one cart for easy curbside collection.
Request a Rain Barrel
Manatee County residents and businesses can purchase rain barrel kits and arrange for pickups.
Request a Utilities Locate: Sunshine 811
Identify and mark underground utilities, including water, sewer, reclaimed water, fiber optics, traffic interconnects, and street lighting, to prevent damage during excavation.
Request a Utilities Record
Request Record Drawings
Set Up A New Commercial Utilities Account
Commercial deposits are required to set up a new commercial account.
Submit a Complaint for Backflow Prevention Assembly
Fill out the form to submit a complaint about a backflow prevention assembly service provider.
View the Utilities Infrastructure Map
Utility Records manages as-built drawings, processes public requests for utility information, and maintains an as-built repository to ensure access to accurate underground infrastructure records for residents, businesses, and the community.
Information and FAQ's
- July 2024 Utilities Billing insert Landscape and Irrigation Evaluation (pdf) (959 KB)
- July 2024 Utilities Billing insert Water Compliance - BPA Ordinance Update Insert (pdf) (298 KB)
- July 2024 Utilities Billings insert 311-Newsflash (pdf) (2061 KB)
- Sample Utilities Billing back of statement (pdf) (195 KB)
You can also make payments at the Manatee County Tax Collector's Office, 819 301 Boulevard West, Bradenton, FL 34205, during lobby hours (Monday through Friday, 9:00 a.m. to 5:00 p.m.).
Amscot and Walmart also accept payments with a convenience fee, with payment processing times varying based on the time of day. For Amscot and Walmart locations near you, visit their respective websites.
Billing and Accounts
All online account access under the previous CWA system with your old account number was retired effective 2/14/2024.
Manatee County Utilities Customer Service may be able to assist you with a possible payment arrangement. You can request a payment plan through your online account at Utilities Customer Self-Service Portal.
We also provide the following list of local organizations that may be able to offer assistance.
United Way - (941) 308-4357, or dial 211 from any touchtone phone
Salvation Army - (941) 748-5110
Manatee County Opportunity Council - (941) 827-0188
Catholic Charities - (941) 379-7997
You can schedule a pickup on your CSS account at mymanatee.org/css.
For more information email Utilities Customer Service at CSS@mymanatee.org or call Manatee County Utilities Customer Service at (941) 792-8811, or call 311.
Email Utilities Customer Service at CSS@mymanatee.org.
P.O. Box 25350
Bradenton, FL 34206-5350
Payments made on the automated phone service and county website are done with a batch process and not drawn from the account immediately. Although you may have received a confirmation number, reasons your payment may not go through include:
- Your bank rejected the payment
- Input error
- Returned Item
- Other unexpected issues
Rates for Water and Sewer
How to Leak Test A Water Meter
-
Utilities Customer Service Section
The Utilities Business Operations program is responsible for addressing any questions and issues that customers have regarding potable water, wastewater and solid waste services.More Information3647 Cortez Road West
Bradenton, FL 34210