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Find Help Understanding Senior Medicaid and Medicare Options

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SHINE

The SHINE program ("Serving Health Insurance Needs of Elders") provides free, unbiased, one-on-one health insurance counseling for seniors. Specially trained volunteers can assist with Medicare and Medicaid health insurance questions.

Contact SHINE: 1-800-96-ELDER  (1-800-963-5337)
TDD/TTY:  1-800-955-8770

senior reviewing finances

Service Output: Information

Hours Available: 24/7, online

Eligibility: People needing assistance navigating senior Medicare and Medicaid programs

Service Operators

SHINE

Who We Are: SHINE (Serving Health Insurance Needs of Elders) is a free program offered by the Florida Department of Elder Affairs and your local Area Agency on Aging. Specially trained volunteers can assist you with your Medicare, Medicaid, and health insurance questions by providing one-on-one counseling and information. SHINE services are free, unbiased, and confidential. Our Mission: the SHINE program supports the Florida Department of Elder Affairs’ mission by providing free and unbiased health insurance counseling through a dedicated network of volunteers, empowering Florida seniors to make informed health care choices.
4040 Esplanade Way, Suite 270
Tallahassee, FL 32399-7000

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Frequently Asked Questions