Pay Utility Bill Online

NEW online CUSTOMER SELF-SERVICE (CSS)

Enter Online Customer Self-Service

To use Customer Self-Service, you need to register online with your new account number and activation code.

Enter online Customer Self-Service above to get started. Registration instructions are below.

• Welcome letters with your new account information were mailed out. If you didn't receive a welcome letter, you can find your new account number on your next bill statement.
• No late fees will be assessed during this introductory period. 
• Payments made prior to 8 p.m. will post to your account the same business day. Payments after 8 p.m. will post to your account the next business day.

Prefer in-person assistance?

Every Saturday in April from 9:00 a.m. - 1:00 p.m., we will have staff available in person to help with their Customer Self-Service (CSS) registration at the Manatee County Public Library at 1301 Barcarrota Boulevard West, Bradenton, FL 34205.

Please bring your welcome letter or your latest billing statement. If you would also like assistance with setting up an automatic payment schedule, please also bring your banking or credit card information. 

Registering for Customer Self-Service (CSS)

Once you have received your welcome letter or your next billing statement, visit the Customer Self-Service (CSS) website and click the Sign Up Now button.

1. Fill out the Registration information
   • First Name: Enter your first name.
   • Last Name: Enter your last name.
   • Password: Enter the password you want to use to log into CSS in the future.
2. Click Next.
3. Fill out the Registration information
   • Email Address: Enter the email address you want to use to receive a verification code and register to your account.
     • This request will expire in 3 days if it is not verified.
     • A verified email is required to make payments using CSS.
4. Click Next.
5. Fill out the Registration information
   • Verification Code: A 6 digit verification code was sent to the email entered. Enter the 6 digit verification code. if you did not receive an email, check your spam folder or click Resend Verification Code.
6.  Click Next.
7. Fill out the Registration information
   • Account ID: Enter your new Utilities Account Number (ex: 100XXXXXXX), found on your welcome letter or billing statement.
   • Activation Code: Enter your unique 8 character activation code from your welcome letter or billing statement (ex: A1B2C3D4).
8. Click Create Account to complete the registration.
9. Complete the Account Contact Info section to stay up to date with the latest information on your account.
   • Add Address: Enter your mailing address.
   • Add Phone Number: Enter your phone number.
   • Add Email Address: Enter your email address.

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