Pay Utility Bill Online

Pay-By-Phone system will change on Oct. 1

Beginning Oct. 1, customers wishing to pay by phone must call 1-866-257-0749. Payments may no longer be made by calling the Customer Service number.


Log into Customer Web Access (CWA) to pay your utility bill online if you already have a CWA account.

If you do not want to pay your bill online through CWA, view other ways to pay your utility bill.

Pay Bill Online

 

Register for Customer Web Access

When you register you will need the last four digits of the primary account holder’s driver's license and last four digits of their social security number to verify the account.

Customer Web Access Registration Instructions (.pdf)

You may call Customer Service at (941) 792-8811 (8 a.m. - 5 p.m.) to confirm that all information is up-to-date and accurate in our system. This cannot be done by email.

Questions?

Email utilitiescustomerservice@mymanatee.org 

CWA Registration Instructions 

  • Visit the Customer Web Access (CWA) website and click the Register Now button. 
  • Fill out the Registration information
    • Account Number: Enter your Utilities Account Number (ex: 987654-123456).
    • User Name: Enter the name you want to use to log into CWA in the future.
    • Password: Enter the password you want to use to log into CWA in the future.
    • Verify Password: Retype the password exactly as you entered it in the Password field.
  • Click Continue.
  • Fill out the Registration - Identify Verification section
    • Residential accounts: Enter last four digits of your social security number and last four digits of your driver's license or passport ID number.
    • Commercial accounts: Enter the lat four digits of your Federal ID number.
  • Click Continue.
  • Complete the Registration - User Preferences section.
    • Email Address: Your email address
    • Retype Email Address
    • Select Check to only receive Paperless bills if you want to your bill to be sent via email.
    • Choose a Security Question from the dropdown field
    • Enter the Security Answer for the Security Question.
    • Click the Submit button to complete the registration.

Logging into Customer Web Access

  • Visit the Customer Web Access (CWA) website.
  • Enter the Username you established when you registered.
  • Enter the Password you established when you registered.
  • Click the Log In button. If you have more than one account, the system displays the Account List page. Otherwise, it displays the Accounts Summary page.

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