A REFRESHED CUSTOMER EXPERIENCE IS HERE!
Manatee County Utilities is pleased to offer new and exciting enhancements to the customer experience, including an all-new billing system, customer self-service portal, updated bill design, and new phone number for making payments via our automated phone system.
All customers will receive a welcome letter when the old billing system is retired. This welcome letter will include:
- Your new account number; and
- A customer self-service code, which is required to create your new profile when logging in for the first time
In addition to the welcome letter, your new account number and customer self-service code will be included on all future billing statements. Once your customer self-service profile is created, you will be able to make a payment and set up recurring payments, access consumption history, and more.
- If you currently have recurring payments or a bank draft, you will need to set up a new payment schedule.
- Please note that Manatee County Government has implemented a procedural change and will no longer be absorbing the transaction fees for customer credit card payments. However, paying via Checking or Savings accounts will remain free of cost to customers.