Citizens Action Center

New Online Complaint & Service Request System

On September 4, we launched a new online system for reporting issues to our Citizens Action Center.

Access Manatee County’s New Online Service Request System.


The Citizens Action Center provides a central contact point for citizens to report an issue, request a service, seek information/referrals, and direct complaints, compliments and suggestions regarding government service.

Contact the Citizens Action Center

Report issues online

Tips for Using Manatee County’s Online Service Request System:

  • Make sure you have an address or description of the location related to your issue
  • You may remain anonymous (except for barking dog complaints), or you may add your contact information if you would like someone to follow up with you
  • Be prepared with any photos or files you’d like to attach to your complaint
  • Save your Record Number after you submit your complaint to track the status of your issue through our system
  • If you would like to be able to easily refer back to all of your cases, create an account (view new account instructions)
  • Watch video on how to report an issue or request a service through Manatee County Online Services

Report urgent issues

The Citizens Action Center is open weekdays from 8 a.m. to 5 p.m.

To report issues outside these hours that require urgent attention (loose or dangerous animals, broken water mains, sewer problems, etc.), call 911. Our Emergency Communication staff will contact the on-call staff to respond.

For issues that can wait for the next business day, leave a message and our staff will assist you.

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