Accounts and Billing

the manatee county utilities department is committed to supporting our community. starting january 22, 2025, we will resume our standard procedures for handling overdue accounts. we’re here to help if you’re facing payment challenges—our goal is to work with you to avoid service interruptions and late fees. 

What You Need to Know:

  • Our process includes multiple notifications for past-due balances via phone and mail.
  •  Payment plans are available to fit your unique circumstances.
  •  If necessary, late fees may apply, and as a last resort, water service may be temporarily disconnected. 

Act now! Customers should reconcile their accounts or set up payment plans by January 22, 2025, to avoid penalties or interruptions. You can view, pay your bill, or set up a payment plan online 24/7. 

Billing Support: 

We understand that the 2024 transition to our new billing system created some challenges for customers. If you experienced delayed or unusually high bills, we’re here to help resolve those issues. 

Ways We Can Help You: 

    • Reach out to us for billing assistance or payment arrangements: CSS@mymanatee.org
    • Set up a payment plan anytime through your online account available 24/7.
    • Need help with high bills? Check for leaks or explore water conservation tips d rebates on our website at mymanatee.org/water. 

"At Manatee Utilities, we are committed to serving our community with integrity. We understand the frustration a billing error can cause,” said Manatee County Utilities Director Patrick Shea. “We appreciate your patience as we work diligently to resolve any billing issue, and we’re here to help by offering payment plans for past due bills." 

Additional Assistance: 

If you need further support, these organizations may be able to help: 

  • United Way: (941) 308-4357 or dial 211
    Salvation Army: (941) 748-5110

  • Manatee County Opportunity Council: (941) 827-0188

  • Catholic Charities: (941) 379-7997

Remember: The sooner we hear from you, the better we can assist. Let’s work together to ensure uninterrupted water service for you and your family.

Back of Billing Statement

Below is a sample of what currently appears on the back of our billing statements:

Sample Back of Bill Statement

Billing Inserts by Month