Utilities

New online Customer Self-Service (CSS) FAQs

What is my new account number? I did not receive a welcome letter.

Welcome letters with new account information were mailed out, but if you didn't receive your welcome letter, you can find your new account number and your activation code on your next bill statement.

Do I have to register to use online Customer Self-Service (CSS)?

CSS online access requires a new account be created, but registration is quick and easy, using your new account number.

All online account access under the previous CWA system with your old account number was retired effective 2/14/2024.

I'm trying to register, but I'm not receiving my six-digit verification code. What do I do?

Some of our customers have reported that they are not receiving the email with their verification code. Verify that the email is not in your spam/junk folder.

If you still do not see it, please email us at [email protected].

Can I have someone help me in person with signing up for Customer Self-Service (CSS)?

Yes. Every Saturday in April from 9:00 a.m. - 1:00 p.m., we will have staff available in person to help with their Customer Self-Service (CSS) registration at the Manatee County Public Library at 1301 Barcarrota Boulevard West, Bradenton, FL 34205.

Please bring your welcome letter or your latest billing statement. If you would also like assistance with setting up an automatic payment schedule, please also bring your banking or credit card information.

I received my statement and it says that I am past due. Will my water be shut off? Will I be charged a late fee?

No. We will not be shutting any water services off and late fees will not be assessed during this transitionary period.

Why am I being charged $2.50 for using my debit/credit card?

There was a procedural change made by Manatee County Government last spring and county wide we are no longer absorbing transaction fees for customer credit card payments. If you choose to pay using a credit or debit card, there will be a $2.50 processing fee with a maximum amount of $500 per transaction.

Paying using checking or savings account will remain free of charge for our Utilities customers.

Can I still get a paper bill mailed to me? Can I still mail in a payment by check?

Yes. You can still receive your bill statement via mail at no additional cost.

You can also mail your payment to us with a check to:

Manatee County Utilities Department
PO Box 25350
Bradenton, FL 34206-5350

Why didn't my automatic payment process? Do I have to sign up again?

All automatic payments on our old system were retired effective 2/14/2024.

To set up your automatic payments, you will need to establish a new automatic payment schedule by registering for a new Customer Self-Service (CSS) account.

Please note that automatic payment schedules must be set up five (5) days prior to the next bill due date, or that bill will not be automatically drafted. Your automatic payments would then begin processing with the following bill statement.

Can I still make payments by phone?

Yes. The new automated phone number is 833-425-2099. You will need your new account number to make a payment.

I sent my last payment using my old account number, will it be applied to my new account?

We are still able to accept payments using your old Manatee County Utilities account number.

How can I get a copy of my bill statement?

You can access your bill statements online by registering for a Customer Self-Service (CSS) account.

If you don't see your bill statement under your CSS account, please email us at [email protected].

I’m a property manager, how can I have multiple accounts under one login?

Once you sign up with one of your accounts in Customer Self-Service (CSS), if your accounts are all under the same Customer Name (called an Account Party), those accounts will automatically associate with that CSS login.

If you have multiple Account Parties that you use to maintain your accounts, please email us at [email protected] and we can help set you up.

Who do I call if I am still experiencing issues?

The Utilities Customer Service Call Center is experiencing high call volumes. For the quickest response, email us at [email protected]. Please include your account number and/or service address in your request.

Our customer service call center is currently experiencing very long call times and you will receive prompter assistance with your CSS account via email.

SOlid Waste faqs

DISPOSING OF SOLID WASTE AND RECYCLING

Not sure how to properly dispose of something?

Unincorporated Manatee County has a solid waste & recycling material look-up tool “Waste Wizard”. You can also sign up to receive, Household Hazardous & Electronic Scrap collection reminders through methods of email, phone call or text message. For more information, please visit www.mymanatee.org/wastewizard

DISPOSING OF HOUSEHOLD HAZARDOUS WASTE

HOW CAN I DISPOSE OF HOUSEHOLD HAZARDOUS WASTE?

Manatee County offers FREE Household Hazardous Waste (HHW) service to Manatee County residents only. HHW is unwanted household products labeled as flammable, toxic, corrosive, dangerous, warning, or caution. You may take your HHW to the Lena Road Landfill, on Monday through Friday from 8:00 a.m. - 5:00 p.m. and every third Saturday of each month from 9:00 a.m. to 3:00 p.m. Please do not dispose of any of the above with your regular trash. The hauler will not pick them up.

HHW AND E-SCRAP MONTHLY COLLECTIONS

Third Saturday of every month from 9 a.m. – 3 p.m. at the Lena Road Landfill, 3333 Lena Road, Bradenton (3rd traffic light east of I-75 off State Road 64).

January 20, 2024
January 27, 2024 – Island Collection/Coquina Beach 9 a.m.–3 p.m.
February 17, 2024
March 16, 2024
April 6, 2024 - 4410 66th Street W. Bradenton
April 20, 2024
May 18, 2024
June 15, 2024
July 20, 2024
August 17, 2024
September 21, 2024
October 5, 2024 - 4410 66th Street W. Bradenton
October 19, 2024
November 16, 2024
December 21, 2024

WHAT ARE MY TRASH AND RECYCLING PICKUP DAYS?

Look up your collection days with our Resident Information Tool or use the Interactive Map.

Yard waste is collected on Wednesdays for unincorporated Manatee County residents.

HOLIDAY COLLECTIONS

When a holiday falls on a scheduled pickup day, garbage, recycling, and yard waste will be collected one day later than your scheduled pickup day for the rest of that week. Regular collection days resume the following Monday.

2024

New Year’s Day – Monday, January 1
Dr. Martin Luther King Jr. – Monday, January 15
Presidents’ Day – Monday, February 19
Memorial Day – Monday, May 27
4^th of July – Thursday, July 4
Labor Day – Monday, September 2
Thanksgiving Day – Thursday, November 28
Christmas Day – Wednesday, December 25

REPORT A MISSED PICKUP

Go to: mymanatee.org/311
Email Utilities Customer Service at [email protected]
Call Manatee County Utilities Customer Service at (941) 792-8811

WHAT IS RECYCLABLE?

WHERE TO DROP OFF RECYCLING

Recycling drop-off locations are for Manatee County residential use only.

If your condo complex, RV park or other multi-family residence does not offer recycling service, or if your recyclables are too large for your recycle cart, you may drop recyclable items off at the following locations:

RECYCLING SITES (Click on location for a map):

These locations are for recycling materials only. All items must be placed inside the container. All cardboard must be clean, broken down or flattened to be recycled.

LENA ROAD LANDFILL

Location and Hours of Operation

The Manatee County's landfill is located south of State Road 64, 1 mile east of I-75 at:

3333 Lena Road
Bradenton, FL 34211

No access from State Road 70

Phone: (941) 748-5543

Hours of operation: Monday - Saturday, 8 a.m. - 5 p.m

The landfill is closed the following holidays: New Year's Day, Dr. Martin Luther King Jr. Day, Presidents' Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day.

Department Quick Links

Announcements

LOBBY CLOSED TO PUBLIC

The Utilities Lobby is closed to the public. A drive-up Drop Box is located on the south side of the Administration building. Payments may also be made by any of the methods on the BILL PAYMENT OPTIONS page. All other business may be conducted over the phone, including opening new service. Call (941) 792-8811.

WASTE WIZARD

Not sure how to properly dispose of something? Unincorporated Manatee County has launched a new solid waste & recycling material look-up tool “Waste Wizard”. You can also sign up to receive, Household Hazardous & Electronic Scrap collection reminders through methods of email, phone call or text message. For more information please visit www.mymanatee.org/wastewizard

How can we help you?

Contact Utilities at (941) 792-8811 and use the following extensions from 8:00 a.m. through 4:30 p.m. for your specific issue:

Water Line Breaks: Ext 5268
Cross Connection Control Questions: Ext 5267 or 5283
Landfill Questions: Ext 8001
Sewer Issues: Ext 5411
Water Color/Odor: Ext 5025
Meters: Ext 5120

After normal business hours, report emergencies through the (941) 792-8811 number by choosing option 8.

Transferring of Non-County Utility Systems: Ext 5278

There is a process for the transfer of non-County water, wastewater, and reclaimed systems that includes several steps. Please review the procedure available online.

Sign up for ALERT MANATEE

Sign up for the Manatee County Emergency Notification System to receive notifications from government and public safety officials.

You'll receive Alert Manatee messages for emergency updates such as boil water advisories, evacuation notices, and weather warnings. You can opt to receive notifications by phone call, text or email.