F.A.Q.

Bills are sent to the person who received the service, regardless of who called 911.

Yes, we bill primary and secondary insurance, but ultimately the customer is responsible for any charges incurred.

Medicare will pay 80% of the approved amount if they deem it was medically necessary for you to be transported by ambulance and the patient would be responsible for 20%. If Medicare decides it was not necessary to go by ambulance then the patient is responsible for the entire bill.

Yes, we are happy to work with you in any way possible.

It is for your safety as there are no seat belts in that area for passengers. That specific area is reserved for extra patients who are tightly secured to a firm board and also for extra paramedics on critical calls.

You may have had a spinal injury which could leave you paralyzed if we did not take proper precautions. We do not carry any special diagnostic equipment so we error on the side of safety and take every precaution we can to protect you from further injury.

Your coverage depends on your particular policy. Only your insurance company can verify that.

No, auto insurance must always be billed first.

Under Florida's No Fault Insurance Law your insurance company is billed first.

EMS receives a small portion of property taxes collected each year. In addition, the County charges a User Fee to help make up the difference.

Pre-hospital emergent care is an extremely expensive operation.

The response pattern of how many ambulances or fire trucks is determined by the dispatchers and what is told to them by the caller. If the condition of the patient is critical, the fire department may assist us on the call.

NO. By Florida State Statute EMS can only honor a DO NOT RESUCITATE ORDER (DNRO). If your or a loved one does not wish to have extraordinary measures taken to sustain life in a terminal condition. You need to obtain a DNRO from your doctor. EMS will provide comfort measures to ensure the patient is not in pain regardless of a DNRO.